The survey covers representative samples of inhabitants in 37 urban areas across 15 countries:
- Argentina: Buenos Aires
- Australia: Sydney, Melbourne, Brisbane, Perth, Newcastle
- Belgium: Brussels
- Canada: Montreal, Toronto
- China: Beijing, Wuhan, Shanghai
- Denmark: Copenhagen, Aarhus
- France: Paris, Lyon
- Germany: Düsseldorf, Cologne
- India: Mumbai, Delhi, Hyderabad
- Netherlands: Amsterdam, Rotterdam
- Norway: Bergen, Oslo
- Qatar: Doha
- Sweden: Stockholm, Gothenburg
- United Kingdom: Manchester, London, Cardiff, Leeds, Glasgow
- United States: New Orleans, Boston, Las Vegas, Los Angeles
Technology use is extremely widespread
89% of people surveyed own a smartphone. The ownership rate climbs to 98% in China.
70% of respondents who own a smartphone use a map or transportation app at least once a month. These smartphone owners use their mobile phones at least once a month for social media (68%), maps (59%) and banking (58%).
Respondents use an average of 3 transportation apps at least once a week to consult maps (61%), to search for the best itinerary (53%), to view the next departure time (46%), to consult transportation timetables (45%) and to stay informed in real time through notifications (45%).
The digital divide remains
Those left behind by digital represent a significant portion of the population: 20% of respondents qualify themselves as Offline*. This is notably the case for a third of respondents in Rotterdam (33%).
*Offline: people who own a mobile phone or a smartphone but use it exclusively to communicate (make phone calls, send messages) and potentially to take pictures.
Voice assistance, an emerging new service with varying usage rates
1 in 4 people (26%) has already used a voice assistant to find information. That rate climbs to 1 in 3 people (36%) among the under-25 population surveyed.
30% of weekly public transport users have used a voice assistant in the past.
Usage rates vary considerably by country: voice assistance is used by 55% of respondents in Delhi, 44% in Boston, 23% in Paris or Lyon and 8% in Amsterdam.
Though technology is recognized as useful, skepticism persists
32% of respondents qualify themselves as Digimobiles*. 92% of them think technology plays an essential role in simplifying their trips.
However, 48% of respondents feel that they could soon be outpaced by technological development. 71% are worried about the way companies use their personal data.
*Digimobiles: people who own a smartphone, are hyper-connected and fully at ease with this technology, which they use in all or nearly all aspects of daily life.
Varied daily rhythms and reasons for transport
More than 1 in 2 people (54%) say their work/study days change all the time or often, within a wide range of contexts: 26% of Americans surveyed say their work/study days change all the time or often from one week to another, compared to 9% of Chinese respondents. Reasons for using transportation at least once a week other than work/study travel include shopping (36%), visiting family (22%) and sports and/or cultural events (17%).
Intermodality and multimodality: a fact of life for a vast majority of users
72% of public transport users (at least once a month) always, almost always or occasionally employ other means of transport before public transport.
62% of respondents say they use a different means of transport for their outward and return trips, while 57% use a different means of transportation from one day to another.
Who are the new mobility* users?
38% of respondents use at least one new mobility* at least once a month (77% of respondents in China vs 26% in Scandinavia). These are people whose work/study days change all the time or often (66%) or who work on Sundays (51%).
*New mobilities: include private driver services, electric bicycle, car sharing, carpooling, folding scooter, Segway, electric unicycle, hoverboard, etc.
Walking, the oldest new mobility solution
Walking (for trips of more than 15 minutes) is the most common means of transport before public transport in nearly every city (59%). For this reason, improving pedestrian infrastructure stands as one of the top expectations in metropolitan areas (43%).
What are the general expectations for public transport?
45% of respondents want to see an improvement in public transport frequency, including on weekends and evenings, while 40% want greater comfort (seats, air conditioning, etc.).
Technology makes mobility simpler and more fluid
Globally, 83% of survey respondents think that technology plays an essential role in simplifying their trips, by helping them to select the right means of transport for the right time or to optimize their trip and the time spent. This opinion is even more pronounced among digimobiles (92%).